This is a legacy version of the WELL Building Standard. Please check the latest version here.

Sound masking

Complete silence can be just as distracting as loud environments as they highlight sudden acoustical disturbances and decrease speech privacy. Sound masking provides a low level of background noise that can help lessen the contrast in the case of an aural interruption.

This feature aims to mitigate uncomfortable acoustic disruptions and increase speech privacy by providing low background noise through the use of sound masks.

Part 1: Sound Masking Use

All open office workspaces use the following:

a) Sound masking systems.
Part 2: Sound Masking Limits

If sound masking systems are used, they comply with the following maximum sound levels, when measured from the nearest workspace:

a) Open office spaces: 48 dBA.
b) Enclosed offices: 42 dBA.
Nervous
Immune

Applicability Matrix

Core & Shell New Construction WELL Interiors
Part 1: Sound Masking Use - O O
Part 2: Sound Masking Limits - O O
Commercial Kitchen Education Multifamily Residential Retail
Part 1: Sound Masking Use - - - -
Part 2: Sound Masking Limits - P - -

Verification Methods Matrix

Letters of Assurance Annotated Documents On-Site Checks
PART 2 (Performance)
Sound Masking Limits
Performance Test
90

U. S. General Services Administration Center for Workplace Strategy Public Buildings Service. Sound Matters: How to Achieve Acoustic Comfort in the Contemporary Office. Washington, D.C.: General Services Administration Center for Workplace Strategy Public Buildings Service; 2012: 11, 29, 32, 33, 36.

79.1.a

The General Services Administration's Sound Matters recommends that sound masking should be considered a technique to achieve acoustic comfort in contemporary offices.

79.2.a

The General Services Administration's Sound Matters recommends sound masking at 45-48 dBA for open plan workspaces.

79.2.b

The General Services Administration's Sound Matters recommends sound masking at 40-42 dBA for private offices.