This is a legacy version of the WELL Building Standard. Please check the latest version here.
  1. Mind
  2. Post-occupancy surveys

Post-occupancy surveys

Features>Mind>86. Post-occupancy surveys

86. Post-occupancy surveys

Given the diversity of built environments, it is difficult to prescribe a comprehensive set of features that are effective across all settings. Occupancy surveys can be useful in measuring the extent to which a building is effectively promoting and protecting the health and comfort needs of its occupants.

This feature uses occupancy surveys to offer insight into the success of WELL features in a particular building environment, and to provide feedback for the improvement of the WELL Building Standard.

Part 1: Occupant Survey Content

The Occupant Indoor Environmental Quality (IEQ) Survey™ from the Center for the Built Environment at UC Berkeley is given to a representative sample of at least 30% of regular occupants at least once per year unless otherwise noted. The IEQ Survey covers the following topics of occupant satisfaction:

a) Acoustics.
b) Thermal comfort, including humidity and air flow, at least twice a year (once during the cooling season and once during the heating season).
c) Furniture and space layout.
d) Workspace light levels.
e) Odors, stuffiness and other air quality concerns.
f) Drinking water access.
Part 2: Information Reporting

Aggregate results from surveys are reported within 30 days to the following groups:

a) Building owners and managers.
b) Building occupants (upon request).
c) International WELL Building Institute.

Applicability Matrix

Core & Shell New Construction WELL Interiors
Part 1: Occupant Survey Content - P P
Part 2: Information Reporting - P P
Commercial Kitchen Education Multifamily Residential Retail
Part 1: Occupant Survey Content - P - O
Part 2: Information Reporting - P - O

Verification Methods Matrix

Letters of Assurance Annotated Documents On-Site Checks
PART 1 (Protocol)
Occupant Survey Content 		Policy Document
PART 2 (Protocol)
Information Reporting 		Policy Document

35

Center for the Built Environment. Occupant Indoor Environmental Quality (IEQ) Survey. http://www.cbe.berkeley.edu/research/survey.htm. Accessed September 15, 2014.
86.1.c

One of the core question areas of CBE's Occupant Indoor Environmental Quality (IEQ) Surveyâ„¢ is office furnishings and layout.
86.1.d

One of the core question areas of CBE's Occupant Indoor Environmental Quality (IEQ) Surveyâ„¢ is lighting.
86.1.e

One of the core question areas of CBE's Occupant Indoor Environmental Quality (IEQ) Surveyâ„¢ is air quality.
86.1.a

One of the core question areas of CBE's Occupant Indoor Environmental Quality (IEQ) Surveyâ„¢ is acoustic quality.
86.1.b

One of the core question areas of CBE's Occupant Indoor Environmental Quality (IEQ) Surveyâ„¢ is thermal comfort.
59

U.S. Green Building Council (USGBC). LEED 2009 for Commercial Interiors. Washington D.C.: U.S. Green Building Council; 2009.
86.2.a

USGBC's LEED v2009: Building Design and Construction Guidelines states in IEQ Credit 7.2: Thermal Comfort - Verification that facility operators can use feedback from surveys to adjust and maintain thermal comfort in their buildings.
Features>Mind>86. Post-occupancy surveys