Post-occupancy surveys

Post-occupancy surveys

Intent: 

To allow occupants to provide feedback to building owners and management, and help further develop the WELL Building Standard.

BACKGROUND

Given the diversity of built environments, it is difficult to prescribe a comprehensive set of features that are effective across all settings. Occupancy surveys can be useful in measuring the extent to which a building is effectively promoting and protecting the health and comfort needs of its occupants. In addition, the ability to offer feedback and have a recognized stake in one’s comfort and well-being can have a positive impact on occupant mood.

Part 1
Occupant Survey Content

In buildings with 10 or more occupants, the Occupant Indoor Environmental Quality (IEQ) Survey™ from the Center for the Built Environment at UC Berkeley (or approved alternative) is completed by a representative sample of at least 30% of occupants at least once per year unless otherwise noted. The survey covers the following topics of occupant satisfaction:
a.35
Acoustics.
b.35
Thermal comfort, including humidity and air flow, at least twice a year (once during the cooling season and once during the heating season).
c.35
Furnishings.
d.35
Workspace light levels and quality.
e.35
Odors, stuffiness and other air quality concerns.
f.35
Cleanliness and maintenance.
g.35
Layout.

Part 2
Information Reporting

Aggregate results from surveys are reported within 30 days to the following groups:
a.
Building owners and managers.
b.
Building occupants (upon request).
c.
The International WELL Building Institute.