This is a legacy version of the WELL Building Standard. Please check the latest version here.

Post-occupancy surveys

Post-occupancy surveys


To allow occupants to provide feedback to building owners and management, and help further develop the WELL Building Standard.

Projects that are operated as a co-working space should pursue the New & Existing Interiors project type. For this type of project, Feature 86 would apply to all regular building occupants.

F86 primarily addresses physical features within the project rather than organization level protocols or policies, therefore you are only required to consider regular occupants within the project boundary.

The owner must distribute a compliant survey to all occupants of the building, including all tenants' employees.

The first post-occupancy survey should be conducted within a year after achieving certification. It is not required that the post-occupancy survey be conducted prior to performance verification; however, a policy document must be submitted during documentation that confirms that requirement will be met.

Yes, if you are creating your own post-occupancy survey, you must submit this as an AAP. For projects looking to use an already established, third-party survey, they can submit this as an Equivalency Proposal. All proposals should meet the requirements outlined in Feature 86 Parts 1 & 2.