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Post-occupancy surveys

Features>Mind>86. Post-occupancy surveys

86. Post-occupancy surveys

Given the diversity of built environments, it is difficult to prescribe a comprehensive set of features that are effective across all settings. Occupancy surveys can be useful in measuring the extent to which a building is effectively promoting and protecting the health and comfort needs of its occupants.

This feature uses occupancy surveys to offer insight into the success of WELL features in a particular building environment, and to provide feedback for the improvement of the WELL Building Standard.

Part 1: Occupant Survey Content

In buildings with 10 or more employees, the Occupant Indoor Environmental Quality (IEQ) Survey™ from the Center for the Built Environment at UC Berkeley is given to a representative sample of at least 30% of employees at least once per year unless otherwise noted. The IEQ Survey covers the following topics of occupant satisfaction:

a.35 Acoustics.
b.35 Thermal comfort, including humidity and air flow, at least twice a year (once during the cooling season and once during the heating season).
c.35 Furniture and space layout.
d.35 Workspace light levels.
e.35 Odors, stuffiness and other air quality concerns.
f.35 Drinking water access.

Applicability Matrix

Core & Shell Tenant Improvement New Construction
Part 1: Occupant Survey Content - P P
Part 99: Kitchen Exhaust System - - -
Commercial Kitchen Schools Multifamily Residential Restaurant Retail
Part 1: Occupant Survey Content - P - O O
Part 99: Kitchen Exhaust System - - - - -

Verification Methods Matrix

Letters of Assurance Annotated Documents On-Site Checks
PART 1 (Protocol)
Occupant Survey Content 		Policy Document

35

Center for the Built Environment. Occupant Indoor Environmental Quality (IEQ) Survey. http://www.cbe.berkeley.edu/research/survey.htm. Accessed June 8, 2015.
86.1.c

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including office furnishings.
86.1.d

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including lighting.
86.1.e

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including air quality.
86.1.f

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including cleanliness and maintenance.
86.1.g

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including office layout.
86.1.a

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including acoustic quality.
86.1.b

CBE's Occupant Indoor Environmental Quality (IEQ) Survey™ covers several core question areas that address key aspects of the indoor environment, including thermal comfort.
Features>Mind>86. Post-occupancy surveys